LATAM Airlines Cancellation Policy: Fees & Refunds Rule Explained

Have you booked your ticket with LATAM Airlines and want to cancel your travel plans? It is possible due to LATAM Airlines’ cancellation policy as it is designed for the situation where a person wishes to cancel their booking. The cancellation rules differ based on the type of fare and time of cancellation before the flight date. Cancellation is only available until 11:59 pm on the same day the purchase was made. Read the complete blog to learn about the LATAM Airlines cancellation rules/ fees/ and refund conditions.

Does LATAM Allow Cancellations?

Yes! LATAM Airlines allows cancellations, but the policies differ based on the chosen ticket fare. Passengers can cancel flights and get a full refund for refundable tickets but the processing fee is applicable. Cancellation fee is in place for non-refundable fares as it comes with strict conditions.

LATAM has a risk-free window to allow passengers to cancel their flights within 24 hours of purchase for free. But the flight is seven days away. It offers flexibility in cancellations in the event of severe weather. Check the LATAM Airlines cancellation policy associated with your ticket to gather accurate and specific information. Cancellation charges differ based on route/ fare class/ and booking conditions.

An Overview of LATAM Airlines’ Cancellation Policy

Here is a breakdown of the LATAM Airlines cancellation rules. Read the given pointers carefully for a smooth cancellation experience:

• Basic & Light fares are non-refundable. You forfeit the fare when you cancel one of them.
• The LATAM Plus fare allows for a 40% refund with the remaining balance forfeited as a credit after fees under the LATAM Airlines cancellation policy.
• The Full/ Top/ Premium Business tiers provide complete refunds and allow free changes. It makes them the standard for flexible business travel.
• You are eligible for a full refund to the original payment method/ a one-time free reschedule under the LATAM Airlines refund policy. This rule applies when LATAM cancels your flight/ changes your departure time by more than 31 minutes.
• Most voluntary refunds are processed through the LATAM Wallet under the LATAM Airlines cancellation policy. This credit is instant and can be used for future flights/ other services like additional Baggage.
• Your ticket loses all value if you do not cancel before the flight departs. Always process your cancellation 2 hours prior to take-off.
• LATAM waives cancellation fees if you provide a verified medical certificate/ proof of a family emergency through their Digital Help Center. It is subject to manual review.
• Avoid the $25 to $50 Contact Center fee with Mange Trip options on the LATAM website/ app.

Myflightpolicy Tip: The time frame to request a refund under the Right of Revocation is 10 calendar days from the purchase date/ before the departure of the first flight in the reservation. It occurs first, but your fare conditions must allow refunds as per Article 19 of Decree 809/2024.

What is the 24-Hour Rule for LATAM Airlines?

LATAM Airlines’ 24-hour rule allows passengers to cancel/change flights without charges after purchase. Here are the updated aspects of this policy:

• Passengers can cancel a reservation for a full refund within 24 hours of the reservation at no LATAM Airlines cancellation fees.
• The ticket must be purchased seven days before the planned take-off date.
• This rule is applicable to bookings made directly through LATAM Airlines’ official website/ customer service channels.
• It covers flights to/from the United States and certain regional regulations in countries like Colombia as per the LATAM Airlines cancellation policy.
• Passengers can make changes within a 24-hour window. This requires a fare difference when the new flight is expensive.

A Recent Case Study: A business traveler named Elena booked a non-refundable Economy ticket with LATAM Airlines in May 2026. It is for a business meeting in Lima to have her plans upended by a sudden corporate schedule change. She faced a total loss under traditional fare rules. Elena utilized the LATAM Wallet ecosystem and it is a central pillar of the 2026 policy. It allowed her to cancel via the mobile app and receive an immediate travel credit minus a $75 international service fee. This digital-first approach proved critical when her return flight was delayed by over 31 minutes. The Full Flex protection triggered and granted her a free rebooking on a later flight without fare difference penalties. This situation highlights how LATAM Airlines’ cancellation policy shifts the burden of convenience from expensive ticket tiers to automated and self-service recovery tools. It requires passengers to be proactive within the grace window to avoid permanent ticket expiration.

How Much is the Cancellation Fee for LATAM?

LATAM Airlines cancellation fees are determined by the fare bundle purchased and the request time. The airline has moved toward a more automated and credit-based system through the LATAM Wallet to manage refunds. The fee differs between domestic and international flights. The more restrictive the fare/ the higher the penalty for voluntary cancellation.

Important Things to Remember:-

• Passengers can cancel a flight within the risk-free window for a full refund under US and several American regulations under the LATAM Airlines cancellation policy. But the flight was booked seven days prior to the travel date.
• The refund is issued as a travel credit to LATAM credit for refundable fares as per the LATAM Airlines refund policy. This credit is valid for 12 months and can be used for future flights/ additional services like Baggage.
• The ticket is considered a No-Show and loses all value when someone fails to cancel a flight before the check-in window closes.
• All LATAM Airlines cancellation fees are waived when LATAM cancels your flight/ changes the schedule by 31 minutes. It allows for a full refund to the original payment method/ free rebooking.

Myflightpolicy Tip: You will be entitled to a refund after the cancellation fee is reduced if you cancel the order within 24 hours. The LATAM Airlines cancellation fee will first be determined based on the ticket you purchased.

How Do I Cancel a LATAM Flight?

Canceling a LATAM flight through the official website is an effective way to avoid the additional $25 to $50 service fee charges by the contact center. LATAM has streamlined the process through My Trip portal.

• Go to the LATAM Airlines homepage.
• Click on the My Trips tab in the main header.
• Enter the Order Number and the Last Name of the passenger.
• Select the flight segment you wish to cancel.
• Look for the Ticket Refund tab in the flight details section.
• The system will calculate the applicable LATAM Airlines cancellation fees based on the fare class.
• Check out the summary and click on Confirm.
• You will receive a cancellation ID and an automated confirmation email.

LATAM Airlines permits passengers to cancel a reservation according to the LATAM Airlines cancellation policy prior to departure. Travelers can cancel for free within 24 hours of purchase.

How to Speak Directly at LATAM Airlines?

Travelers can call LATAM Airlines US customer service to speak directly with a live agent for flight cancellation. Here are mentioned top ways to reach a live agent at LATAM Airlines:

• Social Media – Users report success contacting them via Facebook Messenger.
• Online – Use the My Trips section on the LATAM Airlines website.

My flight policy Tip: Passengers can also visit the nearest airport to seek assistance. There are LATAM Airlines live professionals available who will help you cancel your flight.

What is the LATAM Refund Policy?

Have you canceled your flight and are looking to claim a refund? If so, you must be familiar with the information below for a better insight:

• To get a complete refund and save the cancellation fee of LATAM Airlines, you will have to cancel your flight within 24 hours of your reservation.
• Tickets that are not a Basic fare can be refunded. These tickets incur fees ranging from $75 to $ 250 based on the flight route under the LATAM Airlines cancellation policy.
• Lower fare classes/ promotional tickets do not allow monetary refunds under the LATAM Airlines refund policy. Instead/ they offer future travel vouchers.
• Tickets must be canceled before the planned departure time of the first flight to be eligible for a refund.
• Refunds are processed quickly and others take longer to appear on the original payment method.
• Refunds must be requested through My Trip section of the LATAM website.

Follow the steps to claim a refund:

It is possible to request a refund when done before the departure time of the first flight and apply the penalty as informed by the percentage.

• Reach out to the LATAM Airlines official website and move to My Trip.
• Provide the order number/ booking code and last name.
• Choose the flight and select the Refund tab.
• Complete the refund request form with flight details and reasons.
• Monitor your refund status through My Trips.

Myflightpolicy Tip: Refunds are processed within seven days. It depends on the bank. Free cancellation within 24 hours of purchase when booked seven days prior to departure as per the LATAM Airlines cancellation policy. Travel vouchers are provided when someone is not eligible for a refund.

When Can I Change or Refund LATAM Pass Tickets?

• LATAM pass tickets can be changed but it is subject to certain fees and procedures differ based on the ticket fare and fare class.
• Refunds for LATAM pass tickets depend on the fare rules associated with ticket. Some tickets are not refundable and others allow refunds under certain conditions.
• It is advisable to request changes/ refunds as early as possible. There are different airlines that have time limits to process such refunds.
• Ensure that you are aware of the service fees associated with changes/ refunds. Check LATAM Airlines official website for the latest fee structure.
• Reach out to LATAM customer service for clarification if you are unsure about certain tickets.
• Changes and refund requests can be initiated through the LATAM website/ mobile app for convenience.
• The rules for changes and refunds differ when you booked your ticket through LATAM Pass points. Check the terms associated with point redemption.

Related post: LATAM Airlines Name Correction

The Closure!

We hope the above information on LATAM Airlines’ cancellation policy helps you navigate the process to cancel a flight with ease. Passengers can cancel their booking within 24 hours of purchase without penalties when the flight is at least seven days away. Please check the cancellation terms associated with your chosen fare before you cancel your flight. It will also help you know the eligibility to get a refund. Contact My Flight Policy for further assistance/ resolve queries if any. We are accessible round the clock to provide guidance and a smooth travel experience with your preferred airline.

Disclaimer: The information provided on LATAM Airlines’ cancellation policy is intended for general informational purposes. We strive to keep the content accurate and updated. But airline policies can change at any moment. Check all details with LATAM Airlines/ consult their official website for the most current information. We do not assume liability for losses/ damages arising from the usage of the information presented here. Customers should take caution and perform their own research before making travel decisions.

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