Traveling is uncertain and may require some revisions or termination of itineraries. Therefore, it is necessary to accept the airline rules. If you are flying with Philippine Airlines, you must recognize the Philippine Airlines Cancellation Policy for a smart travel experience. This blog provides detailed information on the policy rules, restrictions, fees, process, refund eligibility, and options for your ticket.

Philippine Airlines (PAL) is the major carrier of the Philippines and is known for the quality they serve towards customer satisfaction. The airline offers a comfortable travel experience for passengers flying to local and international spots. However, to manage your trips booked with the Philippine, you must understand the cancellation policy to work out the changes.

Important Facts About Philippine Airlines Cancellation Policy

Airlines follow a straightforward approach to canceling and refunding their booked flight. You will be subject to the fare rules if you need to cancel an existing ticket. Each fare has its terms and conditions for changes and cancellations. The main categories are:

Types of Tickets offered by Philippine Airlines

Tickets are canceled based on fare type, cabin class, and refundability.

Class Types:

• Economy: These are popular because they are flexible and cost-effective. However, cancellation fees are required to refund these tickets, and they often yield a travel credit.
• Premium Economy: Having more amenities and flexibility, Premium economy tickets can be canceled for a small fee and receive a refund credit.
• Business Class: Although these fares are expensive, they offer more options to cancel or change a Philippine flight ticket.
• First Class: First class has the most flexible cancellation rules. You can revoke your first-class air ticket and receive a complete refund minus a cancellation penalty.
• Promotional Fares or Award Flights: However, these tickets underline strict rules regarding changes and cancellations.

Fares Types:

• Flex: If you buy (Economy or Business) flex fares, you can cancel your tickets anytime before departure to get a full refund of the unused portion of your ticket.
• Saver or Supersaver: These fares are non-refundable but may still yield a flight credit for future use.
• Used Tickets: However, the Philippines does not offer refunds for used tickets, such as Economy Supersaver, Saver, Premium Economy, and Business Value fares.

Philippine Airlines Cancellation Policy for Refunds

The total money you receive when canceling flights depends upon the T&Cs of your ticket.

• Fully-Refundable Fares: If your ticket is fully refundable type, whether Economy Flex or Business Flex, you cancel them before departure. Remember, a cancellation cost incurs after which the rest of the ticket is refunded.
• Partially Refundable Fares: If you cancel tickets like Economy Saver, Premium Economy, and Business Value without using them, you will have to pay a cancellation fee. Since these tickets are partially refundable, you only receive the refund of the taxes and surcharges paid during the reservation.
• Non-Refundable types: Some tickets sold by PAL are completely non-refundable. Economy Supersaver, saver, Premium Economy non-refundable, and Business Value fares are among them. Therefore, withdrawing them won’t get you a refund.

Cancellation Timeline: Philippine Airlines 24-Hour Rule

• All flights, irrespective of the above terms, are fully refundable during this window.
• The grace period is 24 hours from the time of booking, and it offers free cancellations and full refunds.
• The only requirement your ticket must fulfill is that your flight should be at least 7 days away from taking off.
• If you miss this 24-hour time frame, you’ll incur a Philippine Airlines Cancellation fee subject to fare rules.

How to Cancel a Reservation on Philippine Airlines?

Philippine Airlines Cancellation Policy allows several modes to initiate cancel and refund requests. However, the process depends on how you paid for it. Moreover, these are three major ways to reach out to the airline for a cancel and refund request:

Online through myPAL Request Hub: Manage My Booking Portal

You can simply Visit philippineairlines.com official website and navigate cancellations quickly. You’ll need your booking reference, and you may need to pay a fee as it is a voluntary cancellation made by the passenger.

Contacting Philippine Airlines Reservations Hotline

Dial 1-800-435-9725 to get in touch with a PAL representative, who is available 24/7 and cancel your ticket for a refund. If you paid in cash at a PAL Ticket office or Payment center, you must use this mode only to request the service.

Through Email

If you wish to request a cancellation of your PAL reservation, you can write to info@myflightpolicy.com. You must attest your documents and provide the appropriate information. Thereafter, a PAL representative will contact you for additional information, such as your bank account number.

Important Note: Refunds are processed to the original account used to buy tickets. It may take up to 5 billing cycles for the credit to appear.

Philippine Airlines Ticket Cancellation Fee International

• If you have an unused ticket for a flight to/from the USA and the Philippines, you don’t have to pay any fees. But if it’s partially flown, you must pay $250 to get a refund and cancel the ticket.
• Reservations for flights to/from London and the Philippines: There are no fees for an unused ticket; a used ticket costs 200 GBP to cancel.
• Flights departing or arriving to/from Auckland and the Philippines can be canceled for 210 NZD if the tickets have already been used. However, you can avoid this charge if your tickets are completely fresh.
• For flights booked from Canada to the Philippines, you can cancel your unused ticket with zero extra fees. However, you must settle the request for 250 CAD if you have a partially used ticket.
• If you cancel a flight to or from Australia and the Philippines, you pay 190 AUD for a partially utilized ticket, while there are no fees at all to refund a completely unused ticket.

Please Note: To learn more about Philippine Airlines Cancellation Policy and fees for specific routes, go to their official website. You may also call Call Us : +1-877-271-4004 and connect with Myflightpolicy.com.

Domestic Flight Cancellation Fees for Travel within the state of the Philippines

Cancelled Philippine Airlines Flights Policy

Due to many regulatory reasons or some factors out of the grip of PAL, your flight may be canceled. Thus, you have two options,

• accept the alternative option provided to you and resume the journey,
• or decline the other option and request cancellation, for which you are entitled to a full refund.

*If your new flight is the next day, you can also receive assistance at the airport, including meals and drinks, accommodation, and transport.

Special Cases to Cancel Flights for Free on Philippine Airlines

On top of all the simplified policy terms of PAL, it also relieves passengers in various other instances. You may get flexible cancellation options or fee waivers if you fall under any of the conditions given below:

Philippine Airlines Cancellation Policy due to COVID-19: Travel Restrictions

Travel was restricted during the pandemic war, and the Philippines implemented flexible options for affected passengers. Therefore, the airline offers lodging and free change or cancellation services to travelers who cannot fly due to infections. If you booked a flight under these situations, you can make free adjustments or cancel the trip.

Disruptive Weather or Emergencies

When emergencies happen, flights can be canceled or delayed. During these times, you can change or cancel your flight without paying extra money.

Due to Bereavement

This condition refers to when travel cannot be completed on the booked PAL ticket. It can be due to a sudden demise or illness of the passenger or immediate family members. By understanding the cancellation policy, you can get a free cancellation and a complete refund of the unflown part of the itinerary.

Final Statement!

Philippine Airlines Cancellation Policy is lenient and meets passenger needs. So, if you need any assistance with your booking or after booking, you can contact Myflightpolicy.com at Call Us : +1-877-271-4004 . Our travel team will offer you overall guidance on flight cancellations and other requests.

Frequently Asked Questions